Once a month – and more often during prime running months, like March, September, October and November – Chris Heuisler runs marathons across North America. For work.
Heuisler was hired as Westin Hotels’ first running concierge in August, beating out more than 1,000 applicants for the job. During marathons from Denver to Savannah to Montreal, he sits at a desk in the Westin lobby about 10 feet from the regular concierge desk, catering to the needs of some 50 to 75 guests who are there specifically to run. He sees those guests again on the trail – where he’s handing out extra earbuds, Band-Aids and sunglasses – and at the finish line, where he’s the recipient of plenty of sweaty hugs.
Hotels hiring specialty concierges to enhance the guest experience is a fairly new concept. In New Orleans, the Ritz-Carlton offers the services of a “recovery concierge” for guests after a rough night; at select Rosewood Hotels, a fragrance butler will bring various perfumes and colognes to your hotel room on a silver platter at any hour. But to Westin’s knowledge, no other hotels have a resident running concierge.