“Skim milk. The bane of our existence.”
Jessica Bertin sits in the corner of the Joe Coffee store she manages on New York City’s Upper East Side, eyeing the Sunday morning crowd as the sun streams in. Every large latte with skim order makes the baristas cringe — the thinness of nonfat milk makes it nearly impossible to create the store’s crisp signature Rosetta design.
Joe Coffee, a family-owned business that opened in 2003, has several branches across New York City and Philadelphia. Bertin trains baristas and runs Joe’s public education program, which includes a smattering of about a dozen classes — ones focused on espresso and manual brewing ($60 for two hours) to lectures on direct trade versus fair trade. Then there are the full-day barista workshops ($225 for seven hours) and 16-hour one-week courses, which never fail to sell out. But one of Bertin’s most impressive areas of expertise is latte art — which, for the record, is much harder than it looks.