The Latte Artist

Jessica Bertin

Jessica Bertin, the administrator of Joe Ed classes, subsists on just one or two cups of coffee a day – a shot of espresso here, a sip of cappuccino there, to test quality control.

“Skim milk. The bane of our existence.”

Jessica Bertin sits in the corner of the Joe Coffee store she manages on New York City’s Upper East Side, eyeing the Sunday morning crowd as the sun streams in. Every large latte with skim order makes the baristas cringe — the thinness of nonfat milk makes it nearly impossible to create the store’s crisp signature Rosetta design.

Joe Coffee, a family-owned business that opened in 2003, has several branches across New York City and Philadelphia. Bertin trains baristas and runs Joe’s public education program, which includes a smattering of about a dozen classes — ones focused on espresso and manual brewing ($60 for two hours) to lectures on direct trade versus fair trade. Then there are the full-day barista workshops ($225 for seven hours) and 16-hour one-week courses, which never fail to sell out. But one of Bertin’s most impressive areas of expertise is  latte art — which, for the record, is much harder than it looks.

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The Pizza Box Connoisseur

Photo: Michael Berman

“People are surprised I’m not 600 pounds,” laughs Scott Wiener, who runs a pizza company. Photo: Michael Berman

To the average American, a pizza box is a disposable, oily compilation of cardboard, taking up room in the fridge until the last slice is gone. But to Scott Wiener, a pizza box is a work of art. That’s why he holds the Guinness World Record for largest collection of pizza boxes.

Wiener eats, lives, and breathes pizza. During the day, he runs a pizza tour company, taking groups of tourists to 40 different pizzerias around New York City on a yellow school bus. But the job takes a lot of research, he says. “It’s not just waking up, eating pizza, and getting a paycheck.” 

Nearly six years, 1,500 tours and over 25,000 tour guests later, Wiener is planning a traveling art show featuring pizza boxes around the world, from Brooklyn to Austin, Tex., to the rest of the world. Below, he reveals the country that uses the world’s most intelligent pizza box (not America), how to order pizza the right way, and where his love for dough, red sauce, and cheese first began.

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The Confetti Master of Times Square on New Year’s Eve

"I’ve never had a gig that I’ve done this many years in a row," says Treb Heining (far right, in red). Here, he celebrates the beginning of 2011 with the crowd.

“I’ve never had a gig that I’ve done this many years in a row,” says Treb Heining (far right, in red), who has also orchestrated the balloons at the Academy Awards and many Super Bowls and political conventions.

After the champagne has been chugged and the 6-ton ball has been cleared, millions of tiny flecks of colored paper coat the pavement of Times Square in New York City.

But we’re getting ahead of ourselves.

For the past 22 years, precisely 20 seconds before the clock strikes midnight on Jan. 1, Treb Heining stands perched over the railing outside the Minskoff Theater, ready for go time. He holds a radio close to his lips. “Go confetti,” he declares coolly, just loud enough for the 70 someodd people at eight different buildings towering over the center of Times Square to hear him over the din of the whooping crowds below. Then, for almost 60 seconds straight, Heining and the rest of his confetti dispersal battalion heave 3,000 pounds of confetti out of large brown boxes and into the air. It’s officially New Year’s in Times Square.

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The Running Concierge

When Heuisler tells fellow runners about his job, they typically respond with, "Are they hiring more?"

When Heuisler tells fellow runners about his job, they typically respond with, “Are they hiring more?”

Once a month – and more often during prime running months, like March, September, October and November – Chris Heuisler runs marathons across North America. For work.

Heuisler was hired as Westin Hotels’ first running concierge in August, beating out more than 1,000 applicants for the job. During marathons from Denver to Savannah to Montreal, he sits at a desk in the Westin lobby about 10 feet from the regular concierge desk, catering to the needs of some 50 to 75 guests who are there specifically to run. He sees those guests again on the trail – where he’s handing out extra earbuds, Band-Aids and sunglasses – and at the finish line, where he’s the recipient of plenty of sweaty hugs.

Hotels hiring specialty concierges to enhance the guest experience is a fairly new concept. In New Orleans, the Ritz-Carlton offers the services of a “recovery concierge” for guests after a rough night; at select Rosewood Hotels, a fragrance butler will bring various perfumes and colognes to your hotel room on a silver platter at any hour. But to Westin’s knowledge, no other hotels have a resident running concierge.

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The Sign Language Interpreter

Lydia Callis signingLast October, Lydia Callis – who has been signing her entire life – found herself tongue-tied. As she stood beside Mayor Michael Bloomberg, her face – and hands – were broadcast onto millions of TV sets, breaking the news about utter destruction that was sweeping  Manhattan in the form of Hurricane Sandy. She racked her brain for a visual equivalent of the loose crane trembling at the Freedom Tower.

Callis, 30, grew up interpreting for her mother and three deaf siblings, and signing was her first language. After coming to terms with signing as her destiny, she founded an interpreting program, LC Interpreting Services, and now works as a freelance interpreter. But the hurricane made her realize she has an even greater purpose: to improve life for the deaf community in New York, where she says conditions leave much to be desired.

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Revisiting the LEGO Artist: A Times Square Exhibit

Two years ago, No Joe Schmo featured Nathan Sawaya, a lawyer-turned-LEGO artist who builds life-size sculptures with up to 25,000 LEGO bricks featured at corporate events and museums around the world.

This summer in New York City, Sawaya is the subject of the Discovery Times Square exhibit The Art of the Brick. The exhibit features a slew of Sawaya’s work, from LEGO recreations of famous artwork like the Mona Lisa, Starry Night, and Michelangelo’s David to a Tyrannosaurus Rex (very Night at the Museum-esque) to NYC-specific creations like the Statue of Liberty. Take a look below:

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One of my favorite parts of the exhibit, though, came at the very end. Everyone at the exhibit was encouraged to grab a brick, write  their name on it, and add it to a crowdsourced LEGO creation.

crowdsourced legos

The Art of the Brick runs through January 2014. Adult tickets cost $23.50.

NEXT: Think LEGO building is cool? Here are 10 awesome jobs you wanted as a kid

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The American Idol Coach

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When Michael Orland’s mother took him to see a piano teacher at age 4, the teacher said “too young.” But then Michael played for her — and she agreed to take him on.

When Michael Orland sits down on the piano bench with American Idol contestants – those who made it through the initial cut, that is – he gives them a reassuring nod. “This is the only place you’re not being judged,” he tells them.

Orland has worked as a piano coach and vocal arranger on American Idol since season one in 2002. Hundreds upon hundreds of faces have passed through his door and grown into lifelong friends.

Orland sat with Adam Lambert at the piano, transforming “If I Can’t Have You” into a heart-wrenching ballad (which even Simon loved). He moved in with Clay Aiken and Kimberley Locke for a few months. He comforted Lauren Alaina when he found her crying in a hallway before a performance.

Perhaps because of his role on the show – as more of a cheerleader than a tough critic – Orland forms close bonds with the contestants that remain long after the end of a season. “Each new season of Idol is like watching your favorite season of Friends,” Orland says. “But you get a whole new set of characters.”

Age: 51
Graduated from: University of Massachusetts; majored in accounting
Based in: Los Angeles, Calif.
Previous jobs: After dropping out of school, I moved to New York, where I worked in every piano bar. Then I moved to Los Angeles, where I played [piano] for a bunch of people.

Your “big break”: In L.A., I played piano for Barry Manilow. Then, one of his background singers ended up being on the music team of the first season of Idol, and brought me in. So indirectly, Barry Manilow changed my life.

Do you experience firsthand the hilarity that ensues at American Idol auditions? Starting with season 4, I started going on the road for auditions. I’m one of the preliminary weed-er out-ers, before the judges sift through.

After auditions, what do your everyday responsibilities entail? Once the show starts, I’m one of the piano coaches and vocal arrangers – I deal with the kids on a daily basis. We don’t have time to give them voice lessons, but we coach them in performance techniques and build their confidence. About 90% of these contestants have had no experience beyond singing in a church or a karaoke bar.

Orland with Phillip Phillips,

Orland (L) with Phillip Phillips, the winner of season 11. “Starting a new season is like starting school all over again,” Orland says.

And you’re with them through the bitter end – which, more often than not, includes getting voted off. Yes. After people get voted off, they often go on The Ellen Show and Access Hollywood, and I go with them to play piano. So I’ve been on The Ellen Show, like, 70 times.

Was a career in music always in the cards for you? You went to school for accounting. I started playing the music from Mary Poppins by ear when I was 4. My parents talked me into [majoring in accounting], but my heart wasn’t in it. I dropped out after two years, because I only wanted to do music. I was playing music in this theater group in college, and I was like, “Why am I school? I can make $40 a night.”

Best part of your job: Just to be a tiny little piece of the contestants’ transitions. The relationship between a pianist and a singer is as intimate as you can get. It’s so rewarding to watch them grow into overnight sensations.

They grow insanely devoted fan bases incredibly quickly. The first time you go into a big set with all the contestants, it’s so crazy to watch the crowd’s reactions – people screaming their names, holding posters with their names.

Most challenging part of your job: To watch a contestant fold under pressure after he or she has been great all week. Another thing that can be hard: we’re not allowed to tell contestants which songs to sing. We can show them several reasons why they might want to choose one [song] over another, but we can’t say, pick this or don’t pick that. We help them create great arrangements or change up songs.

You deal with such a wide range of personalities. What approaches to coaching have you found work particularly well? I’m the class clown; I joke around with everyone, especially because they’re under such stress. I say “what the frick” a lot, since I have to be careful about swearing around young contestants.

Your advice to contestants: Walk out on stage with all the confidence in the world. Sometimes, the judges already have their minds set – so you can walk out doomed.

Pro- or anti-Simon? I love Simon, and I think he’s a very talented man. As mean and biting as Simon was on camera, he’d tell people off-camera, “This is what I meant. You have to careful on this song.”

Above, with Harry Connick, Jr.

Some of Orland’s fondest memories include those spent with the mentors who appear on Idol, like Gwen Stefani and Dolly Parton. Above: Orland (L) with Harry Connick, Jr.

Who do you think really deserved to make it, but didn’t? I’ll never forget when Chris Daughtry or Jennifer Hudson got voted off; I was so devastated. But it’s only a TV show. You can be on the show for two weeks and get enough exposure to make your career and do Broadway shows.

A quality you see in all the winners: It’s the ones you see in the hallway after rehearsal, listening on their iPhones to the tracks we just made them – as opposed to the ones on their iPhones chatting away.

Your dream judge: Cher. That way, I could have dinner with her.

If you could choose two contestants to be your roommates: After season 3, I bought this house out in L.A, and it fell through – it’s a long story involving mold – but I had already sold my old house. I was freaking out. Clay Aiken and Kimberley Locke had a house together at the time, and they invited me to come live in their huge 5-bedroom house. So my dog and I lived with them for, like, 4 months. It was like camp.

When has a contestant really surprised you? In season 8, I did an arrangement for Adam Lambert. It was Disco Week, and everyone assumed he was going to do “I Will Survive” or something. Instead, he told us he wanted to turn “If I Can’t Have You” into a heart-wrenching ballad. Even Simon loved it. Adam gave me credit on national TV, which was the first time anyone had publicly acknowledged me like that.

Preferred way of listening to music: Spotify and YouTube.

To you, the future of the show looks like: I like to believe it can go on for a long time. As long as Idol can keep producing people like Phillip Phillips – I mean, “Home” went triple platinum! – I think it can have a long shelf life.

And, in that future, are you coaching contestants? I’m also an aspiring songwriter. I wrote the song played on the finale of Idol last year. It was this joke that Randy Jackson always told contestants: “You’re so good, you could sing the phone book.” So we wrote a song for the finale called “Singing the Phone Book.” They were actually holding up yellow pages.

1. Talent can keep you somewhere, but it doesn’t get you in the door. Networking and meeting the right people at the right time – that’s it. Take every job you can to meet people and learn more songs.

2. It helps to have a working knowledge of all different types of music.

3. Then, just wait for me to turn in my retirement papers. But that won’t be for a while.

You can follow Michael Orland on twitter at @MichaelOrland. Photos, from top: Ray Garcia; courtesy of Michael Orland.

NEXT: The Video Game Voice Actor